Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 2022 - 13:40 CET
Identified - We have been informed by Vodafone that there has just been a breakdown on one of their servers, which ensures that the Etrel charging boxes are connected and can therefore charge.

It is therefore currently not possible to use your Etrel charging box. Vodafone is working hard to resolve the issue.

Nov 23, 2022 - 12:53 CET
Identified - Vi oplever desværre, at login til Agva Kraft side via True Energy appen ikke virker for alle Agva Kraft brugere.

Det er desværre ikke noget, som True Energy kan ændre, så vi henviser til, at du i stedet logger ind via: https://www.agva.no/min-side/

Nov 07, 2022 - 11:39 CET
Investigating - We are currently investigating this issue.
Aug 18, 2022 - 11:13 CEST
Update - We are still in full swing with the investigations, and although we have not yet found the root cause, we have uncovered other similar challenges that we have managed to solve.
Nov 22, 2022 - 13:26 CET
Investigating - We have experinced that some Etrel charging boxes loses connection to our system and do not reconnect themselves.

⚠️ SYMPTOMS THAT IT HAS LOST THE CONNECTION:⚠️
- Starts charging immediately when you plug the cable into the car
- It does not register that you have connected the car to the app
- It has not charged overnight, although it showed a chargeplan in the app.

If you experience any of the above situations, you can try turning off the power to the charging box and turning it on again. This forces it to connect to our system.

If the above does not work, then you need to enter the app.

Click on Cars ➡️ My Car ➡️ Activate Manual mode.

- You then have to start and stop charging via the buttons in the app, as the charging box will now behave like a "stupid" charging box without smart mode.

Our development team is investigating.

Sep 29, 2022 - 07:51 CEST
APP Partial Outage
90 days ago
96.41 % uptime
Today
INTEGRATIONS Partial Outage
90 days ago
99.41 % uptime
Today
Tesla API Operational
90 days ago
100.0 % uptime
Today
Easee Operational
90 days ago
100.0 % uptime
Today
Etrel Partial Outage
90 days ago
97.67 % uptime
Today
EVBox Operational
90 days ago
100.0 % uptime
Today
Easee Easee App Operational
Easee Easee Cloud & API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Unresolved incident: ETREL - Global issue with Vodafone simcards.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Unresolved incidents: Agva Kraft kunder: Login virker ikke, True Solar - Problems with logging in.

Nov 22, 2022

Unresolved incident: Etrel - Connectivity Issues.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.