Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 2022 - 13:40 CET
Nov 25, 2022 - 13:40 CET
Identified - We have been informed by Vodafone that there has just been a breakdown on one of their servers, which ensures that the Etrel charging boxes are connected and can therefore charge.
It is therefore currently not possible to use your Etrel charging box. Vodafone is working hard to resolve the issue.
Nov 23, 2022 - 12:53 CET
It is therefore currently not possible to use your Etrel charging box. Vodafone is working hard to resolve the issue.
Nov 23, 2022 - 12:53 CET
Identified - Vi oplever desværre, at login til Agva Kraft side via True Energy appen ikke virker for alle Agva Kraft brugere.
Det er desværre ikke noget, som True Energy kan ændre, så vi henviser til, at du i stedet logger ind via: https://www.agva.no/min-side/
Nov 07, 2022 - 11:39 CET
Det er desværre ikke noget, som True Energy kan ændre, så vi henviser til, at du i stedet logger ind via: https://www.agva.no/min-side/
Nov 07, 2022 - 11:39 CET
Investigating - We are currently investigating this issue.
Aug 18, 2022 - 11:13 CEST
Aug 18, 2022 - 11:13 CEST
Update - We are still in full swing with the investigations, and although we have not yet found the root cause, we have uncovered other similar challenges that we have managed to solve.
Nov 22, 2022 - 13:26 CET
Nov 22, 2022 - 13:26 CET
Investigating - We have experinced that some Etrel charging boxes loses connection to our system and do not reconnect themselves.
⚠️ SYMPTOMS THAT IT HAS LOST THE CONNECTION:⚠️
- Starts charging immediately when you plug the cable into the car
- It does not register that you have connected the car to the app
- It has not charged overnight, although it showed a chargeplan in the app.
If you experience any of the above situations, you can try turning off the power to the charging box and turning it on again. This forces it to connect to our system.
If the above does not work, then you need to enter the app.
Click on Cars ➡️ My Car ➡️ Activate Manual mode.
- You then have to start and stop charging via the buttons in the app, as the charging box will now behave like a "stupid" charging box without smart mode.
Our development team is investigating.
Sep 29, 2022 - 07:51 CEST
⚠️ SYMPTOMS THAT IT HAS LOST THE CONNECTION:⚠️
- Starts charging immediately when you plug the cable into the car
- It does not register that you have connected the car to the app
- It has not charged overnight, although it showed a chargeplan in the app.
If you experience any of the above situations, you can try turning off the power to the charging box and turning it on again. This forces it to connect to our system.
If the above does not work, then you need to enter the app.
Click on Cars ➡️ My Car ➡️ Activate Manual mode.
- You then have to start and stop charging via the buttons in the app, as the charging box will now behave like a "stupid" charging box without smart mode.
Our development team is investigating.
Sep 29, 2022 - 07:51 CEST
APP
Partial Outage
INTEGRATIONS
Partial Outage
Tesla API
Operational
Easee
Operational
Etrel
Partial Outage
EVBox
Operational
Easee Easee App
Operational
Easee Easee Cloud & API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.